On this page we'll tell you a bit about how processing and shipping your order works on our end.
After placing your order
Since both of us create everything on our own, we don't work with the classic "x amount in store" system. Most of our items are made to order, so once you've placed your order we'll send you a message as soon as possible to let you know when we expect to have it finished and when it'll be shipped. There are some items that we usually do have in stock and don't have a waiting time, like Limited Edition items and our regular (unpainted) dungeon terrain.
We have a shipping partner that handles our non-domestic packages, but they require us to bundle them as well as possible. That's why we only bring packages to our shipping partner twice a week, usually Monday/Tuesday and Thursday/Friday, they will then process it with DHL/FedEx and provide us with a tracking code 1-2 business days later.
Keep in mind that these are rough estimates; we've seen faster deliveries but occasionally slower as well. Most deliveries should be within the timeframe mentioned below though.
In addition, the whole pandemic situation may add some time as customs can be turned into a bottleneck.
DHL Standard shipping:
Domestic (Netherlands) - 1-2 business days
EU - 2-5 business days
Worldwide - 5-12 business days
FedEx Priority shipping (US only)
2-4 business days
Our shipping costs differ quite a bit, but we've tried to make a proper overview below. We realise the costs can be a bit steep, so we tried to make it up a bit for larger orders. If you have any questions, please contact us at firstname.lastname@example.org!
€4.95 (PostNL), free shipping on orders €100 and above.
EU (some exceptions may apply)
€7.50 (DHL), free shipping on orders €150 and above.
€14.00 for orders up to €100
€4.95 for orders €100-€200
Free DHL shipping on orders €200 and up
€25.00 for orders up to €150
€12.50 for orders above €150
Australia & New Zealand
Unfortunately we can't ship to Australia and New Zealand with our usual shipping partner due to COVID-19, so we have to turn to PostNL for this.
€20.00 on orders up to €150
€10.00 on orders above €150
€11.95 on orders up to €150
€4.95 on orders above €150